WHAT IS YOUR RETURNS POLICY?

  • Items must be returned within 14 days of receipt.
  • Items must be unworn and unwashed.
  • Pierced jewellery cannot be returned for health and hygiene reasons.
  • Underwear and swimwear cannot be returned for hygiene reasons.
  • Beauty products and accessories cannot be returned for hygiene reasons.
  • Items must have all tags attached.

HOW LONG DO I HAVE TO RETURN AN ITEM?

  • For UK & ROI customers, you are able to return unsuitable items within 14 days of receipt.
  • For all international customers, please return unsuitable items
    within 28 days of receiving your parcels.
  • Please return unsuitable items in their original packaging.

DO YOU REFUND THE DELIVERY CHARGE?

  • Unfortunately, we do not refund postage/shipping charges on any orders

CAN I EXCHANGE AN ITEM?

  • Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.
  • To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’.

THE CONSUMER CONTRACTS REGULATIONS

  • If you’re a customer in the EEA, you get 14 days to cancel your contract with us.
  • This two-week period starts from the day after you receive your order (or
    from the day after you receive the last item of your order).
  • You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).